Conditions and terms of delivery

Orders are prepared at our office and delivered to the authorized courier for shipping throughout the Italian territory, including islands, and throughout the European territory. Usually, the Carriers take 48 hours to manage and deliver the shipment in Italy, and 3-7 working days for delivery on European territory.

Geometria Sacra undertakes to deliver the orders within 7 working days from the day following receipt of the order validation e-mail. If any delay occurs, the Purchaser will be promptly notified and informed. In any case, the orders will be sent at the latest within thirty (30) working days starting from the day following receipt of the order validation e-mail. The products ordered by the Purchaser will be delivered to the address stated by the same on the order form. When ordering the Products, the Purchaser will be required to provide the exact address in which he wishes to receive the order.

1. Delivery problems

In case of delay, the Purchaser must inform the customer service of Geometria Sacra as soon as possible, by accessing the section: www.geometriasacra.shop/it/contattaci on Geometria Sacra website with the creation of a ticket, inserting the correct order reference; or by writing an e-mail to: info@geometriasacra.com. We will promptly contact the Carrier to check delivery times. The checks can take several days, but Sacred Geometry will undertake to resolve all delivery problems within 7 working days starting from the day of the claim. Upon receipt of the ordered products, the Purchaser must check that the Products comply with those required and that they are not damaged. Any anomaly in the delivery (missing or damaged products, damaged packaging, etc.) must be noted in writing by the Purchaser on the delivery slip presented by the Carrier. If the Buyer still wants to accept the products must sign the delivery slip that will then return to the Carrier and the Purchaser must inform the customer service of Geometria Sacra as soon as possible, by accessing the section: www.geometriasacra.shop/it/contattaci on Geometria Sacra website with the creation of a ticket, inserting the correct order reference; or by writing an e-mail to: info@geometriasacra.com

2. Order status

Orders are processed daily in the order in which they are received.

The approval times of bank circuits for transfers are managed according to the authorization timing in place within the specific conditions for the BANK.

After logging in to the site, through your own Personal Page, you can view the status in real time of all Orders.

3. Change orders transmitted

If the Purchaser wants to change an order he has already requested, he will have to contact the customer service of Geometria Sacra as soon as possible, by accessing the section: www.geometriasacra.shop/it/contattaci on Geometria Sacra website with the creation of a ticket, inserting the correct order reference; or by writing an e-mail to: info@geometriasacra.com.

To satisfy the request made by the Buyer as quickly as possible, Geometria Sacra commits itself to always do its best to meet the concerns of its Buyers in the most efficient way possible.

4. Order report problems

If the Purchaser realizes that a product is missing in order, there are damaged items or other types of problems,he will have to contact the customer service of Geometria Sacra as soon as possible, by accessing the section: www.geometriasacra.shop/it/contattaci on Geometria Sacra website with the creation of a ticket, inserting the correct order reference; or by writing an e-mail to: info@geometriasacra.com.

To satisfy the request made by the Buyer as quickly as possible, Geometria Sacra commits itself to always do its best to meet the concerns of its Buyers in the most efficient way possible.

5. Returns and exchanges

If the Buyer buys something that does not satisfy him, he will be able to return the purchased Products within 14 days from the date of delivery of the order and will be reimbursed the price paid for the returned Products, excluding any shipping costs.

For the methods for returning the Products and for reimbursement, see the General Conditions of Sales, in particular, clause 9 - Right of Withdrawal. Buyers who purchase products from the Sacred Geometry Website can return them by sending them by post to our office within 14 days from the date of delivery.

If the Purchaser buys Geometria Sacra Products from unauthorized dealers or other unauthorized sources, Geometria Sacra will not be able to offer the money back guarantee as set out in General Conditions of Sales

For more information on the return of products, Sacred Geometry invites Buyers to contact the customer service of Sacred Geometry by accessing the section: www.geometriasacra.shop/it/contattaci on Geometria Sacra website or by writing an e-mail to: info@geometriasacra.com.

6. International shipments

Products ordered on Sacred Geometry can be shipped all over Europe. Costs, restrictions and limitations are automatically managed by the system when ordering and communicated in real time to the customer, after entering the delivery address.

For more information on the return of products, Sacred Geometry invites Buyers to contact the customer service of Sacred Geometry by accessing the section: www.geometriasacra.shop/it/contattaci on Geometria Sacra website or by writing an e-mail to: info@geometriasacra.com.

7. Sacred Geometry Guarantee

We are behind the service, products, and customers of Geometria Sacra.